Contact information

Black Pike Software Services LLC
285 Lancaster Drive
Tewksbury, MA 01876

Email: Sales@BlackPike.com

Phone: (978) 495-1666
Fax: (978) 560-1795

W. Brackett Tucker
Founder and Principal

Our location north of Boston, MA

The infrastructure behind our top-quality service level

We're located in a quiet residential neighborhood 23 miles north of downtown Boston—but the servers that deliver our sites on the Internet are located in secure, sophisticated, highly redundant data centers in Louisville, KY and Atlanta, GA. Virtually all our development work is done at our Boston location, connected either to local development servers or to our dedicated, hosted servers in Louisville and Atlanta operated by Birch Communications (a company we have been doing business with, either currently or with the predecessor companies they've acquired over the years—since 2002. We know the people who work there, and they know us and our advanced technical capabilities; it's a good feeling when any issue arises to know the people who will help you through the troubleshooting process.

We do not outsource any software development, domestically or overseas. The reason for this is that we want—and need—to be intimately familiar with every single line of code we provide to our clients, so that we can provide the very best in responsive support, troubleshooting, and enhancement of functionality over time.

We're not interested in competing with discount hosting providers like GoDaddy—and sometimes these discount providers are exactly the right platform (but not in our case). We offer affordable high-end hosting services on dedicated servers (not shared with any other company) and a 99.999% uptime guarantee. The quality of hosting support we provide is appropriate for secure, line-of-business applications that run on the Web. The reason we run all our products and services on dedicated servers is that we don't have the time or patience to deal with problems and services disruptions that are introduced by somebody else.

Our servers are enterprise-class devices with complete bandwidth redundancy via multiple peering partners, high-bandwidth capacity provided through multiple OC-48 connections, complete network redundancy (multiple network paths to any destination), and enterprise-class routers and switches that provide state-of-the-art scalability and management.

Add to that enterprise-class firewalls, intrusion protection systems, and anti-virus software, and the result is a hosting capability that's as reliable and supportable as any in the marketplace.